Job Region: Aldershot

We are currently seeking a Void Works Coordinator to provide an effective coordination and administrative support service for empty homes / void properties.

What will you deliver?

• Being the main point of contact for contractors, colleagues and residents regarding forthcoming and existing void properties and post-void properties
• Responding promptly to queries regarding existing or post-void properties
• Ensuring that satisfaction with the void service is measure and fully understood and that results are fed back to contractors and residents
• Ensuring that weekly progress reports are provided to the Empty Homes Manager covering all key aspects of the void process
• Maintaining system workflows including generic email inbox
• Assisting the Voids Manager to maintain void expenditure within expected budget limits and provide a value for money service

What are we looking for?

• Experience of working within a void setting and a social housing environment
• An awareness of cross organisational working with a diverse workforce and the ability to work as part of a team
• Familiarity with implementing policies and procedures
• Experience of monitoring, achieving and exceeding individual targets
• Knowledge of raising and scheduling jobs
• Excellent communication skills
• The ability to work under pressure, on your own initiative and without supervision

Why Apply?

• £28000 PA salary
• Compony Van and Fuel card
• Pension Scheme
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Scheduler
Aldershot
£22-25k

The company
Our client has been awarded a 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across the South of the country. They are a new business, formed to deliver infrastructure, asset and facilities management services into the UK Defence Sector and are They are a 50:50 Joint Venture between 2 already established big players in the FM and Utilities markets with over 55 year’s experience.

The role
This is an exciting opportunity for a motivated and ambitious Scheduler to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all activities and contracts are delivered professionally to time, the scheduler will provide support within the Regional Service Centre and drive customer service excellence through liaison with our on-site teams.
Duties:
* Proactively co-ordinate the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
* Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
* Promote customer service excellence to deliver a positive and caring customer experience
* Maintain a daily relationship between the Regional Service Centre and on-site teams
* Run reports and maintain all system information and data
* Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent

Could this be for you?
You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed. You should be able to identify opportunities for advancing the organisation’s mission while maintaining an awareness of the business areas and associated risk.

• Scheduling experience within a planned and maintenance environment
• Awareness of safe working within a facilities management or building environment
• Experience of working accurately to timescales and providing customer service excellence
• Intermediate/Advanced Excel & Microsoft packages

Why apply?

• Excellent opportunities to add to your skills and develop your career.
• Lovely, helpful team
• 7-10 year Government funded contract

Project Manager
Larkhill
Up to £47k+package

The Company

Our client has recently been awarded a 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across the South of the country.

They are a new business, formed to deliver infrastructure, asset and facilities management services into the UK Defence Sector. They are a 50:50 Joint Venture between 2 already established big players in the FM and Utilities markets with over 55 years’ experience.

This role will be fundamental in the delivery of a substantial programme of projects to a housing stock of 27,000 across the South of the country.

This is an exciting opportunity for a motivated and ambitious Project Manager to play a pivotal role as part of the Billable works team in the delivery of the Professional Services Strategy.

Ensuring all procurement activities and contracts are delivered professionally to time, cost & quality requirements. Promoting a ‘one team’ philosophy to ensure a positive Customer experience.

The role

* Lead on day-to-day project delivery

* Manage team of main contractors to deliver programmes of work.

* Ensure all projects adhere to a formal brief, specifications, procurement plans and tender documents, and are robustly managed, in accordance with the contract.

* Build effective relationships, with key stakeholders, including Service family’s and DIO

* Monitor and manage monthly spend for projects for which you are responsible.

* Manage projects or term contracts in accordance with agreed budgets, timescales and quality criteria.

* Ensure contractors are properly briefed, report progress regularly, delivering value for money and customer satisfaction and core values.

* To scope out works and provide accurate information when required.

* Ensure compliance with policies and procedures and delivery standards for managing the delivery, including compliance with Health and Safety requirements including CDM Regulations and Control of Asbestos Regulations.

* To provide regular reports on contract management activities as required, including contract effectiveness, contract compliance & contract performance.

* Ensure all projects are delivered to construction programmes.

Could this be for you?

You will have genuine knowledge and understanding of housing maintenance and construction industries and service delivery, including Compliance and HSE Experience.

* Experience in managing projects and term contracts.

* Experience in dealing with a range of issues concerning contract and project delivery.

* Proven experience in supervising contractors.

Why apply?

Competitive salary and benefits package

Government funded contract

FM Data Analyst

Aldershot

£35k

The Company

Our client has recently been awarded a 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across the South of the country.

They are a new business, formed to deliver infrastructure, asset and facilities management services into the UK Defence Sector. They are a 50:50 Joint Venture between 2 already established big players in the FM and Utilities markets with over 55 years’ experience.

We are urgently looking to increase headcount prior to mobilisation of the contract on 1^st April 2022 and have multiple opportunities across the South East and the South West.

The role

This is an exciting opportunity for a motivated and ambitious Data Scientist to play a pivotal role in the operations of multiple Defence Infrastructure Organisations contracts. The role will include assisting with our ‘InSite’ solution, providing performance reporting and analysis to the operations team and enabling effective use of customer feedback.

InSite will be the centre of excellence for Asset Management and Technical Compliance utilising Asset Information and Smart data to drive intelligence-based decision making.

Experience in Asset Management and CAFM systems is vital for this role.

Experience in using API’s and web-design would also be very beneficial.

Key accountabilities

• Work with the wider team to create and design an industry leading reporting function for asset renewal and enhanced maintenance strategies.
• Using your knowledge of Asset Management, assist the CAFM Support team in improving their systems and processes to build an improved customer and user CAFM experience.
• Work with the Technical Management teams and projects to design and provide reports to the client on Forward Works and Lifecycle issues, identifying business criticality reports.
• Manage the APIs from different data sources to integrate and build reports utilising Power BI
• Enable reporting to support a consistent, positive and caring customer experience
• Develop regional reporting to provide daily, weekly and monthly internal, client and stakeholder reports
• Analyse performance across reactive, planned and void work types to provide valuable insight to the operations team
• Provide customer service data and analysis, providing improvement recommendations to enable effective use of customer feedback
• Review incoming reactive tasks and provide evaluation against contractual requirements
• Work with In-Site and Asset Management teams to develop to develop future programme requirements
• Cleanse and verify the integrity of data used for analysis
• Create automatic anomaly detection systems
• Generate information and insights from data sets to identify trends and patterns

Could this be for you?

• Experience of Housing Repairs, Maintenance and Void preparation contracts is essential. Awareness of replacement asset costing and lifecycles.
• Proven track record in the management of performance reporting, data analysis and CAFM Systems. Good interpersonal and in?uencing skills.
• Use of IBM Maximo is desirable or use of similar large-scale CAFM systems essential.
• Proven client facing skills with the con?dence to deal with people at all levels. Capable of working independently and collaboratively as part of a wider team. Good communication, numeracy and presentation skills.
• Proven ?nancial awareness
• Any qualification relating to web-design and report building is desirable.
• Agile development principles.
• Compliance and HSE Experience.
• Experience of management of a mobile workforce and providing customer focused solutions.

Resource/Works Planner -Housing Maintenance

Aldershot

£35k

The Company

Our client has recently been awarded a 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across the South of the country.

They are a new business, formed to deliver infrastructure, asset and facilities management services into the UK Defence Sector. They are a 50:50 Joint Venture between 2 already established big players in the FM and Utilities markets with over 55 years’ experience.

We are urgently looking to increase headcount prior to mobilisation of the contract on 1^st April 2022 and have multiple opportunities across the South East and the South West.

The role

This is an exciting opportunity for a motivated and ambitious Resource and Jeopardy Manager to play a pivotal role in the mobilisation of an industry leading Housing Maintenance and projects contract. Post the in-service date the successful candidate will be responsible for supporting our Regional Service Centre, co-ordinating operational activities and ensuring a consistent positive customer experience.

Experience of delivering maintenance services in high paced housing maintenance environment is a must.

Key accountabilities

• Manage forecasted resource requirements with Area teams and service partners
• Support Service Partners with Optimise scheduling functionality
• Manage Optimise Scheduling Rosters including holiday approval for direct teams
• Create planned maintenance annual plans and co-ordinate relationship of appointment confirmation
• Provide out of hours rosters for all areas of delivery and escalation
• Liaise with Area teams to ensure understanding of efficiency analysis and requirements
• Ensure consistent and effective use of the dynamic scheduling engine across all areas
• Work with Operations Support Manager to promote continuous improvement activities
• Assist the Scheduling Manager in the development of daily scheduling routines
• Be innovative and creative in the way that services are delivered, to ensure that performance targets are met within budget and that all services delivered with high levels of customer satisfaction.

Could this be for you?

Operational experience of managing Housing Repairs, Maintenance and Void preparation contract is essential.

• Experience of working in a scheduling or co-ordination environment is essential.
• Knowledge of site working practices and safety requirements is essential.
• Working productively in a pressurised environment, acting decisively when faced with urgent issues while always maintaining a high level of customer service.
• Compliance and HSE Experience.
• Confident using Microsoft Offices packages.